The AI receptionist for garage door companies.
A broken spring means someone's car is trapped and they are already late. We Got The Call answers on the first ring, gets the details your tech needs, and books the visit.
Garage door calls are almost pure urgency: the door is stuck, the car is inside, and the caller has somewhere to be. They will ring three companies in five minutes and give the job to whoever picks up.
They are also calls where the right parts decide whether the job is done in one visit. A tech who arrives without the right spring or opener board loses the afternoon.
What it asks on every call
The questions your dispatcher would ask, in the order they would ask them.
- Is a vehicle trapped inside right now?
- Did something snap, or does the opener simply not respond?
- Door material and rough size, single or double?
- Opener brand and age, if visible on the unit
- Whether the door is off its track or hanging unevenly
Questions before you switch
- Does it ask what my tech needs to bring?
- Yes, spring or opener, door size and material, opener brand and age, and whether the door is off its track. Those answers are on the lead before the truck loads, which is the difference between a one-visit job and a second trip.
- Can it prioritise a trapped car?
- It asks directly whether a vehicle is trapped inside, and flags the lead when the answer is yes. That caller is the one most likely to hang up and dial a competitor, so they are the one who should be at the top of your list.
- What about calls that come in during a job?
- Those are the ones it exists for. A garage door tech is under a door with both hands busy for most of the working day, which is most of the day the phone is ringing.