The AI receptionist for HVAC companies.
The first hot week of summer is four times your normal call volume in three days. We Got The Call answers all of it at once, sorts the no-cool emergencies from the maintenance calls, and books what your techs can actually reach.
HVAC demand does not arrive evenly. It arrives as a heat wave or a cold snap, and on those days every competitor in your city is also unreachable. Whoever picks up the phone books the season.
A single office manager cannot take forty simultaneous calls. An agent can, every caller gets a first ring, not a queue, and nobody hears hold music while deciding to try the next company.
What it asks on every call
The questions your dispatcher would ask, in the order they would ask them.
- No heat, no cool, or a maintenance visit?
- Anyone vulnerable in the home, infants, elderly, medical equipment?
- System type, age and last service date
- Whether it is under warranty or a service agreement
- Address, and access details for the unit
Questions before you switch
- Can it handle a heat wave when every call comes at once?
- That is the case it is built for. The agent answers calls in parallel, so forty callers on the first 95-degree day all get picked up on the first ring instead of queuing behind one person. Each one is triaged and booked or waitlisted in order.
- Does it know which callers are on a maintenance agreement?
- It asks, flags the answer on the lead, and can prioritise the booking accordingly. Agreement holders are the customers most likely to leave over one bad summer, and they are the ones most likely to call while you are buried.
- Can it triage a no-heat call in winter?
- Yes, and it asks the question that matters: who is in the house. An infant, an elderly parent or medical equipment turns a no-heat call into a same-night call-out, and that flag is on the lead before you open it.