The AI receptionist for plumbers.
A leaking water heater does not wait for business hours, and neither does the customer. We Got The Call answers the call your crew cannot, works out whether it is an emergency, and books the truck.
Plumbing is the trade where a missed call is most obviously a lost job. Water is already on the floor; the caller will not leave a voicemail and wait. They scroll to the next result and ring that number instead.
The calls that matter most arrive at the worst time, a Saturday night, a holiday weekend, the middle of a job where both hands are under a sink. That is exactly when a voicemail greeting costs you an emergency call-out rate.
What it asks on every call
The questions your dispatcher would ask, in the order they would ask them.
- Is water actively running, and can they reach the shut-off?
- What is leaking, heater, main, toilet, drain, slab?
- Property type and age, so you know what you are walking into
- Address and cross street, for the closest truck
- Whether it is a rental, and who authorises the spend
Questions before you switch
- Will it know the difference between an emergency and a dripping tap?
- Yes. The agent asks whether water is running and whether the caller can reach the shut-off, and flags the call as an emergency before it reaches your dashboard. A slow drip gets booked into a normal slot; an active leak is at the top of your list with the callback number attached.
- Can it quote a price for a drain clear or a water heater?
- It quotes only what you tell it to quote. Most plumbing companies load a call-out fee and a few flat-rate jobs, and leave everything else as "the tech will price it on site", which is what the agent then says, rather than inventing a number you have to honour.
- What about after-hours rates?
- The agent states your after-hours rate before booking, so nobody is surprised at the door. It is the same script your best dispatcher uses, delivered at 2am without being woken up.