A hailstorm gives you about 48 hours of phone calls and then the neighbourhood is signed with somebody else. We Got The Call answers every one of them and books the inspections.
Roofing revenue arrives in bursts tied to weather. The storm that fills your calendar fills every competitor's calendar too, and the difference between the two of you is who answered on the first ring.
Half of those calls are insurance jobs, and an insurance job that arrives without a claim number, a carrier or a date of loss turns into three phone calls before anyone climbs a ladder.
The questions your dispatcher would ask, in the order they would ask them.